Privacy Policy

1. Who we are

Arabia AI (“we”, “us”, or “our”) operates the Arabia AI Commerce Portal (the “Service”), available at https://arabiasalesbot.com. The Service helps merchants connect Shopify stores and WhatsApp Business accounts so they can manage conversations, orders, and AI-assisted customer replies.

This Privacy Policy explains what information we collect, how we use it, and your choices. By using the Service, you agree to this Policy.

2. Information we collect

Depending on how you use Arabia AI, we may collect:

• Account information — name, email address, and authentication credentials when you sign up as a reseller or admin.
• Business / store information — store name, shop domain, plan details, and integration settings you configure.
• Shopify data — product catalog details, order information, customer contact details associated with orders, fulfillment/tracking data, and related metadata needed to sync and confirm orders (when you connect Shopify).
• WhatsApp / Meta data — WhatsApp Business phone number identifiers, message content (inbound and outbound), delivery metadata, template usage, and connection tokens required to send and receive messages via the WhatsApp Business Platform / Cloud API (when you connect WhatsApp).
• Customer conversation data — messages exchanged between end customers and your business through WhatsApp, stored so you and (when enabled) our AI agent can reply and keep chat history in your inbox.
• Usage and technical data — logs related to webhooks, API calls, AI usage quotas, IP/device information typical of web services, and security/diagnostic events.

3. How we use information

We use the information above to:

• Provide, operate, and improve the Service
• Connect your Shopify and WhatsApp integrations and keep them in sync
• Deliver AI-assisted replies, order confirmation, tracking, and related automation you enable
• Show you inbox, orders, products, and dashboard analytics
• Process billing, plans, and support requests
• Maintain security, prevent abuse, and comply with law and platform policies (including Meta and Shopify requirements)

We do not sell personal information. We do not use WhatsApp customer message content to train public AI models for unrelated third parties.

4. WhatsApp Business Platform / Meta

When you connect WhatsApp through Arabia AI, message processing relies on Meta’s WhatsApp Business Platform. Message data is used only to provide the messaging, inbox, AI reply, and order notification features you request.

We process WhatsApp data in accordance with Meta’s terms and policies applicable to WhatsApp Business Solution Providers / tech providers. You (the merchant) remain responsible for having a lawful basis to message your customers and for complying with WhatsApp / Meta commerce and messaging policies.

5. Sharing of information

We may share information with:

• Service providers that host or power the Service (for example cloud hosting, database, AI inference providers, and payment processors), under contracts that limit use of data to providing services to us
• Meta / WhatsApp and Shopify as needed to operate the integrations you connect
• Authorities when required by law or to protect rights, safety, and security

If the Service is transferred as part of a merger, acquisition, or asset sale, information may be transferred subject to this Policy or a successor policy with notice where required.

6. Data retention

We retain account, conversation, and order-related data for as long as your account is active and as needed to provide the Service, resolve disputes, enforce agreements, and meet legal obligations. You may request deletion of your account data by contacting us; we will delete or anonymize personal data unless we must retain it for legal or legitimate business reasons.

7. Security

We use reasonable technical and organizational measures to protect data, including encrypted storage of sensitive integration secrets (such as API tokens) and access controls. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Your choices and rights

Depending on your location, you may have rights to access, correct, export, or delete personal information, or to object to certain processing. Merchants can manage integrations (including disconnecting Shopify or WhatsApp) from the Service. End customers should contact the merchant they messaged for requests about conversations with that business; we will assist merchants where appropriate.

9. Children’s privacy

The Service is intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or the minimum age required in your jurisdiction).

10. International transfers

We may process and store information in countries other than where you are located. Where required, we take steps to protect transfers consistent with applicable law.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of the Service after changes means you accept the updated Policy.

12. Contact us

For privacy questions or requests, contact us through the Support chat in your Arabia AI dashboard, or email the platform operator associated with your Arabia AI account.

Service URL: https://arabiasalesbot.com